Release

You missed our last virtual summit? Catch the replays, discover the best talks from world-class experts and get a summary of tips we discussed!

Our collection of articles related to

Release

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At Gorgias, we're hosting quarterly virtual summits, totally free of charge. The goal is to bring the Gorgias community together around different themes, depending on shopping dates that are essential to any e-tailer's calendar: Black Friday, Valentine's, Christmas Holidays etc. If you're willing to provide state-of-the-art customer experience during busy seasons, our summits series are for you. Welcome to the Gorgias community!

September 9, 2019

Scale your Messenger marketing with Octane AI and Gorgias

Facebook Messenger is becoming a new marketing channel for brands. They use it as a way to build personal relationships and to drive conversion.

Announcing the Okendo integration

Here at Gorgias, our aim is to provide the best customer support tools to our clients. Today we announce an integration with Okendo!

Customer Support

Automate tickets with Shopify data

If you were to launch a marketing campaign for your store, you wouldn't send the same message to the entire audience, right?

New signatures to help with multi-brand

A growing part of our customers are managing multiple brands in Gorgias. As a result, they need to use specific signatures and macros for each brand.

Customer Support

Why you should manage social comments in your helpdesk

It turns out most e-commerce merchants are using two distinct tools to manage customer communication. A helpdesk + a social media management app.

Astrid Parmentier

Adding Facebook Messenger Customer Chat to your store

We’re thrilled to tell you that we’ve collaborated closely with the Messenger team for better communication.

Announcing the ReCharge integration

Recharge is the most popular subscription app in the Shopify app store and is the preferred solution for Shopify Plus stores.

Astrid Parmentier

Chrome extension

New navigation & template sharing in the Extension

We've released a new version of the Chrome Extension, with sharing features and a new navigation bar. We hope you'll love it!

Chrome extension

Gorgias Chrome 4.0.6

We just released version 4.0.6 of our amazing which includes a few bug fixes and some cool new features.

Chrome extension

Introducing a Template Editor

Did you know that you can use the email recipient’s name in your templates? Or that you can add images?

Chrome extension

What's new in Gorgias 1.6?

If you don't know what is about: It's a Google Chrome extension that allows writing faster on the web.

Chrome extension

What's new in Gorgias Chrome Extension 1.5?

If you don't know what is about: It's a Google Chrome extension that allows writing faster on the web.

Partners and speakers

How To Convert Holiday Shoppers into Holiday Buyers with UGC

Matt Goodman

CEO & Co-Founder

Holiday Shopping Trends, Statistics, and Opportunities

Aaron Orendorff

Editor-In-Chief

How To Scale Customer Support Without Hiring More People

Romain Lapeyre

CEO & Co-Founder

How to Create True Customer Loyalty To Increase Repeat Purchases

Steve Deckert

Co-Founder

Optimizing Your Checkout For Conversions and AOV

Jordan Gal

CEO & Co-Founder

3 Customer Support Keys for Peak Season Success

Olivia Kerr

Head of Customer Success

Make The Most of Your Holiday Traffic with Customer Journey Retargeting

Reza Khadjavi

CEO & Co-Founder

Surviving The Holidays - The Silent Brand-Killer You Should Beware

Charles Michael

Head of Partnerships

Increasing Holiday sales via Messenger Automation

Arjun Ohri

CEO & Co-Founder

Closing Ceremony - In The Black Recap And Next Steps

Sid Bharath

Growth Consultant

Develop into a courage brand. Deliver a return on courage

Ryan Berman

Founder

How to Increase Your Supply Chain Margins by 30% in 2019

Nathan Resnick

CEO

How to Drive Revenue from Logistics & the Post-Sale Experience

Casey Armstrong

CMO

We’re Happy to Help: Using Your Brand Story to Put Customer Experience Over Customer Service

E.M. Ricchini

Agency Marketing Manager

Our Strategy to Create Win-Win Relationships using Social Contests (and a lot of Sales)

Kevin Ho

VP of Marketing

Maximize Customer Engagement Through Improving Your Most Opened Emails

Roddy Smith

Senio Growth Specialist

Using AI to Enhance Customer Support

Vincent Phamvan

Head of Growth

Build a Better Customer Experience: Live Teardowns with Kurt Elster

Kurt Elster

Senior Ecommerce Consultant

How to Automate Ongoing Customer Communication at Scale

Erik Huberman

Founder & CEO

Selling Internationally: The Best Tools and Practices to Skyrocket Your Growth

Jay Myers

VP of Growth and Co-founder

The Struggles of Ecommerce Success - Interview

Mike Earl

Head of Omnichannel

State of the Ecommerce Customer Service Industry

Derric Haynie

Head of Marketing

Your Customers + Trust = Long-Term Loyalty

Fjolla Bakalli

Global Head of Partnerships

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