Freshdesk vs. Gorgias

Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.

Discover Gorgias

Freshdesk vs. Gorgias

Need a Freshdesk alternative? See why Shopify stores are switching to Gorgias.

  • Reduce first response times dramatically when you switch from Freshdesk to Gorgias.
  • Collect customer conversations from email, chat, social media, and more, into a single view.
  • Integrate deeply with Shopify to use variables in responses, or edit orders from inside Gorgias.
from 175+ Shopify reviews
Freshdesk vs. Gorgias

Try Gorgias for free.

All your channels in one app, not one app per channel

With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.

Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.

Maximize your productivity

AUTO-RESPONSE TO COMMON QUESTIONS

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

GET THE FULL CUSTOMER PICTURE

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

TAKE ACTIONS FROM YOUR HELPDESK

Edit gift cards, award points from support conversations, and respond to customers faster.

See ALL integrations

The best Shopify integration

Gorgias pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.

Unlimited agents

You have part time agents? You want your entire team to be able to checkout tickets?

Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.

1000+ companies have switched to Gorgias

Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help

Nicole Snow

We recently made the switch from Zendesk to Gorgias. It's by far the best solution available for on the market.

Phil Roireau

Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

Annie Zutz

Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched

Russell Saks

When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

Alicia Levine

With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

Laurent Partouche

The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias.

Stephen Grear

This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

Shahil Maharaj

Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

Damian Grabarczyk

Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

Rebecca Petris

Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time.

Tinaya

Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

Jessie Frenkel

The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

Madeline Alcott

Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

Donna Chambers

Top support system with great functionality and support, features and refinements constantly being added.

Niklas Oppermann