Freshdesk users, here’s what you’re missing!

Get a holistic view of your customers. Maximize your productivity with a helpdesk built for e-commerce.

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All your channels in one app, not one app per channel

With Freshdesk, if a customer contacts you on multiple channels, it creates 2 completely different tickets. As a result, customers usually need to repeat themselves.

Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.

Maximize your productivity

Auto-response to common questions

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

Get the full customer picture

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

Take actions from your helpdesk

Edit gift cards, award points from support conversations, and respond to customers faster.

The best Shopify integration

Gorgias pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.

Unlimited agents

You have part time agents? You want your entire team to be able to checkout tickets?

Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.

1000+ companies switched to Gorgias

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Nicole Snow
  • With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

    Laurent Partouche
  • Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched.

    Russell Saks

Start using Gorgias now

Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.