Frequently asked questions
What's a ticket?
A ticket is a conversation with a customer, on any channel. It can be on email, phone, chat, etc.
Usage only includes tickets that contain a response sent from Gorgias.
Do I need to pay for all tickets received?
No! You only pay for tickets that contain a response sent from Gorgias.
Do I need to pay more for chat?
No, all channels are included. You can connect as many chat widgets, facebook pages, and email addresses as you want.
I don’t know how many tickets I get per month. Can you help?
Sure. You probably receive about 1,000 tickets for each agent in your team. So if you’re paying for 5 seats with your current helpdesk, you’d pay for 5,000 tickets with Gorgias.
What level of support is included in my plan?
We provide all our customers with the same level of support. We're available 9am-7pm PST, over chat & email
I need help integrating an app with Gorgias. Is that included in my plan?
Yes. We're happy to help you add your own integrations at no additional cost.