February 6, 2019
The State of the Ecommerce Customer Service Industry Report
Annual survey, responses, and data anonymously collected from Gorgias customers compiled to give you benchmarks, trends, and opportunities.
February 1, 2019
Can Adding Phone Support Improve Customer Satisfaction?
A look at how an Aircall integration might be able to improve customer satisfaction while reducing costs.
January 30, 2019
How to Calculate the Marginal Cost of Customer Service
For Ecommerce COOs, Heads of Ecommerce, and Customer Service Managers looking to understand their support cost per ticket, order, and revenue.
January 28, 2019
3 Ways to Reduce the Load On Your Customer Support Team
How to Answer Your Customers’ Questions Before They Ask Your Support Team
December 21, 2018
How To Scale Customer Support During Peak Season
75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.
December 20, 2018
3 eCommerce Customer Support Tips for Peak Season Success
The holiday shopping season can drive customer support teams mad. In this post, we share 3 tips to help your team navigate the holidays.
December 17, 2018
Customer Loyalty: Bringing The Human Touch Back To Ecommerce
75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.
December 14, 2018
3 Ways To Use Transactional Emails To Maximize LTV
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
December 10, 2018
Holiday eCommerce: The 1 Thing Your Store Needs To Focus On
While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.
October 16, 2018
10 Shopify Stores With Killer Black Friday Campaigns
In this post, we break down the holiday marketing strategies of the biggest Shopify stores. Steal these ideas!
October 15, 2018
4 ways to get your support team ready for Black Friday
During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.
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