May 14, 2019
Shopify vs Shopify Plus: Which Version is Right for You?
Getting ready to grow your store? We’ve laid out the key variants of Shopify vs Shopify Plus to help you know if you should upgrade to the Plus tier.
May 6, 2019
20 Best Shopify Apps to Boost Your Shopify Store Performance
We've picked our 20 best shopify apps to help you improve you store performance across the entire customer journey
April 30, 2019
The State of the Ecommerce Customer Service Industry Report
Annual survey, responses, and data anonymously collected from Gorgias customers compiled to give you benchmarks, trends, and opportunities.
April 29, 2019
Can Adding Phone Support Improve Customer Satisfaction?
A look at how an Aircall integration might be able to improve customer satisfaction while reducing costs.
April 15, 2019
Understanding Shopify Plus Pricing & Cost
Upgrading or migrated to Shopify Plus? We've listed Shopify plus pricing and features to help you understand your options.
January 30, 2019
How to Calculate the Marginal Cost of Customer Service
For Ecommerce COOs, Heads of Ecommerce, and Customer Service Managers looking to understand their support cost per ticket, order, and revenue.
January 28, 2019
3 Ways to Reduce the Load On Your Customer Support Team
How to Answer Your Customers’ Questions Before They Ask Your Support Team
December 21, 2018
How To Scale Customer Support During Peak Season
75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.
December 20, 2018
3 eCommerce Customer Support Tips for Peak Season Success
The holiday shopping season can drive customer support teams mad. In this post, we share 3 tips to help your team navigate the holidays.
December 17, 2018
Customer Loyalty: Bringing The Human Touch Back To Ecommerce
75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.
December 14, 2018
3 Ways To Use Transactional Emails To Maximize LTV
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
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