Helpscout users, get all your channels in one place!

Get a holistic view of your customers. Manage live chat, emails & social media all in one place.

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All your support channels in one app.

With Helpscout, you need to use an additional app for live chat, and another one for social media.

Manage all your support in one app with Gorgias, and unified conversation history with the customer across all channels.

Maximize your productivity

Auto-response to common questions

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

Get the full customer picture

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

Take actions from your helpdesk

Edit gift cards, award points from support conversations, and respond to customers faster.

The best Shopify integration

Connect as many stores as you want. Gorgias pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status.

Join hundreds of merchants who switched to Gorgias

  • With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

    Laurent Partouche
  • When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

    Alicia Levine

Start using Gorgias now

Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.