When a customer contacts you, you're probably switching to another app to check the customer profile.
Gorgias automatically pulls customer information from the apps you use.
When you respond to a customer, you frequently need to perform actions in other apps.
You can perform actions in Gorgias itself, like giving a gift card on Shopify, or refunding a payment on Stripe. You can add all the custom actions you need.
Most helpdesks treat live conversations as if they were emails.
Gorgias includes a live-chat, so when a customer is online, you get instant notifications when they send a new message. And the best part: you can now see the full profile of the customer and take actions on chat and social as well.
Your customers' requests are different. You may want to prioritize new customers, or certain type of issues.
You can build rules using variables from 3rd party apps, like the order count of a customer.