When a customer contacts you, you're probably switching to another app to check their profile.
With Gorgias, you immediately know who you're responding to.
Most helpdesks treat live conversations as if they were emails.
Gorgias includes a live-chat, so when a customer is online, you get instant notifications when they send a new message. And the best part: you can now see the full profile of the customer and take actions on chat and social as well.
When you respond to a customer, you frequently need to perform actions in other apps.
You can perform actions in Gorgias itself, like editing an order in Shopify, or refunding a payment on Stripe. Possibilities are endless: you can add all the custom actions you need.
Your customers' requests are different. You may want to prioritize new customers, or certain
type of issues.
You can build rules using variables from 3rd party apps, like the order count of a customer.
With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.
Collectively my agents love having all customer info readily available. It definitely streamlines the process!
When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!