Manage all your customer
support in one place

Gorgias is a multi-channel helpdesk that integrates with all your apps

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Gorgias helpdesk ticket view

Get rich customer profiles next to support conversations

When a customer contacts you, you're probably switching to another app to check their profile.
With Gorgias, you immediately know who you're responding to.

Show customer data

Email, social media and live chat, all together

Most helpdesks treat live conversations as if they were emails.

Gorgias includes a live-chat, so when a customer is online, you get instant notifications when they send a new message. And the best part: you can now see the full profile of the customer and take actions on chat and social as well.

Multichannel customer communication
Perform actions in 3rd party apps

Perform actions in 3rd party tools

When you respond to a customer, you frequently need to perform actions in other apps.

You can perform actions in Gorgias itself, like editing an order in Shopify, or refunding a payment on Stripe. Possibilities are endless: you can add all the custom actions you need.

Build any workflow you want

Your customers' requests are different. You may want to prioritize new customers, or certain type of issues.

You can build rules using variables from 3rd party apps, like the order count of a customer.

Porwerful rules

Gorgias makes your customers happier

With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

Laurent Partouche

Collectively my agents love having all customer info readily available. It definitely streamlines the process!

Sheryce Rice

When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

Alicia Levine

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