Is your team constantly switching between your helpdesk and your back-office to look up
Gorgias connects with your back-office to show the profile of the customer. You can see orders, recent payments, and anything else you need.
When a customer starts a conversation over chat, and then sends a email, chances are your
team will treat this as two distinct conversations.
Gorgias provides a single interface to communicate with your customers, regardless of the channel.
80% of the support requests are about the same topics. We know this problem,
we've done some research about it.
With Gorgias, you can attach an action to a macro, like giving a credit to a customer. This way, your team won't have to repeat manual actions all day long.
We know you're most productive when your helpdesk is tightly integrated with other tools.
We've made it easy for your dev team to integrate other apps with Gorgias, with a robust & clean API.