New: Aircall integration

Manage all your customer support in one place

Gorgias is a helpdesk which gives you a unified view of your customers.

Get started for free

Help your customers
on every channel

Most support teams use different apps for support: one for emails, another one for chat, etc. As a result, when customers contact support through email, and then jump on the chat, they need to repeat themselves, and this causes frustration.

With Gorgias, when customers contact you, you immediately see their conversation history across all channels. This way, your team provides fast & personalized support.

Get a unified view
of the customer

With traditional helpdesks, you need to constantly switch between apps to get customer information.

Gorgias connects with ALL your apps to give you a complete picture of the customer. You can see their last orders, delivery info, payments, or anything else you need by connecting your back-office in a few minutes.

Supercharge your
team’s productivity

As you grow, support gets repetitive and your agents may end up using standardized macros by lack of time.

Gorgias helps your agents to be super efficient. They can refund payments in one click, edit orders, and personalize their response using customer context.

See customer data
from your apps

Display Shopify orders next to support conversations, and edit them in one click.
Show last payments & subscriptions. Refund payments.
Display shipping information & tracking urls next to tickets.
Post notifications on Slack when tickets are created or updated.
Display customer & orders info next to tickets. Edit orders with macros.
Provide phone support & create tickets when customers call you.

1000+ companies switched to Gorgias

  • With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

    Laurent Partouche
  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Chloe Kesler
  • When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

    Alicia Levine

Start using Gorgias now

Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.