Gorgias vs Zendesk

Zendesk users, discover why leading merchants are switching to Gorgias.

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All your channels in one app, not one app per channel

With Zendesk, you need three different apps to respond to customers: Support, Chat & Message. As a result, customers need to repeat themselves when they switch channels.

Manage all your support in one app with Gorgias, and get a complete history of the conversation with the customer across all channels.

Maximize your productivity with a helpdesk built for e-commerce

Auto-response to common questions

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

Get the full customer picture

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

Take actions from your helpdesk

Edit gift cards, award points from support conversations, and respond to customers faster.

The best Shopify integration

Gorgias is a Shopify Plus technology partner. Our integration pulls order & customer from Shopify, to display it next to tickets.

Customize the data your display (tags, order notes), and insert Shopify variables in macros, such as the tracking number or the order status. You can connect as many stores as you want.

Unlimited agents

You have part time agents? You want your entire team to be able to checkout tickets?

Don't pay an extra licence for each agent you add! Gorgias' pricing includes unlimited agents.

Hear what ex-Zendesk customers have to say

  • We recently made the switch from Zendesk to Gorgias. It's by far the best solution available for on the market.

    Phil Roireau
  • Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

    Annie Zutz
  • With Zendesk, we could only see the order name from Shopify. Gorgias pulls all the info we need from Shopify.

    Alicia Levine

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Import your tickets, macros, tags & users for free, and switch to Gorgias in minutes.