Perform actions in 3rd party tools when you use a macro. Like refunding the last order.
Reference the name of the customer, or the order number in macros.
Connect multiple email addresses and manage them from one single app.
Add a live-chat on your website, and be notified in your help desk.
Be notified when customers contact you on Facebook Messenger or when they post on your page.
Get instant notifications when you get an SMS, and respond from Gorgias.
When a customer calls, it creates a ticket with the transcript.
Build custom views to display exactly the tickets you need to see.
Create custom segments of users based on their lifetime value, or other properties.
For each ticket, see the previous conversations you had with the customer, across all channels.
When a customer contacts on you on Messenger and email, you have a unified user profile.
Collaborate and track performance by assigning tickets to team members.
Understand why customers contact you using tags.
Collaborate with you co-workers, by leaving notes on tickets.
Never do duplicate work with agent collision detection.
Track why customers ask for help and monitor your team's productivity.
Automate ticket tagging, assignment, or automatically reply to common messages.
Build IFs inside IFs to organize even your most advanced workflows.