Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.
Learn how Amanda Kwasniewicz, VP of CX at Love Wellness, gets the entire company to answer tickets in Gorgias, learn about CX, and become a more cross-functional organization.
Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.
Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.
Discover common customer service roles and responsibilities to help you find your next job or hire your next support employee.
Great support hinges on an effective customer service training program. We’ll cover the basics of CX training, including the types that directly impact revenue.
To become a customer service professional or train your support team, you may want to look into these customer service certifications.
A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.
Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.
A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.