December 6, 2018
How to get rid of “Where is my order” request?
Are you tired of all of the “Where is my order?” messages? Sick of copy and pasting tracking numbers to your customers over and over again?
December 3, 2018
Is your customer support ROI positive?
As soon as your sales hit $1M, you need to start hiring a customer support person, and later on, a customer support team. The thing is, support is a black box.