Gorgias - Smile.io loyalty point tracking
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build customer loyalty with top customer service

Gorgias is the only help desk to connect your Smile.io app to your customer service. Award loyalty points to disappointed customers or brand ambassadors.

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Gorgias helpdesk layout for customers with Smile.io loyalty points

View customer loyalty points from your help desk

What is more important than knowing your customer’s value when providing them support?

Connect Smile.io to your help desk and view your customer’s purchase profile and loyalty points when replying to their requests. Tailor your customer service efforts to your customer’s value.

Smile.io loyalty points integration for Shopify customer service

Edit loyalty points live when providing support - coming soon

Giving a disappointed customer a smile with extra points? Feel like rewarding a loyal customer for great feedback? Possible in one click.

Edit your customers’ loyalty points live when answering to their requests. Combine your loyalty program with customer service to offer the best possible customer experience.

Customer service and Shopify app automation

Provide smooth customer experience

Knowing your customer is essential to providing accurate support.

Connecting your back office apps to Gorgias will match and display all the customer information next to your customer’s request.

Connect your support channels - Gmail, FB, Instagram, live chat - to your help desk and manage them from a unique help desk to build smooth, coherent customer interaction.

Helpdesk integrated with all Shopify apps

1000+ companies have switched to Gorgias

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Nicole Snow
  • We recently made the switch from Zendesk to Gorgias.It's by far the best solution available for on the market.

    Phil Roireau
  • Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

    Annie Zutz
  • Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched.

    Russell Saks
  • When a customer needs me to edit their order,Gorgias allows me to do it in one click. Neat!

    Alicia Levine
  • With Gorgias, we have all our support in one app.We've reduced response time to less than 5min.

    Laurent Partouche
  • The customer service is wonderful! We have seen a huge increase in efficiency,now that we are using Gorgias.

    Stephen Grear
  • This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

    Shahil Maharaj
  • Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

    Damian Grabarczyk
  • Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

    Rebecca Petris
  • Outstanding training and support.Very intuitive program with lots of features that will save us a lot of time.

  • The helpdesk was up and running within a day, and our customer support team saw the benefits immediately. Very impressed!

    Kyle Ranson
  • Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

    Jessie Frenkel
  • The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

    Madeline Alcott
  • Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

    Donna Chambers
  • Top support system with great functionality and support, features and refinements constantly being added.

    Niklas Oppermann

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.