Improving customer care for Shopify merchants

Provide great customer care with our multi-channel helpdesk integrated to your Shopify back office.

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Example of Shopify customer service platform

100+ Shopify stores are using Gorgias

Learn how Shopify stores have increased their customer service productivity by 40% whilst boosting their customer satisfaction using Gorgias.

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Chloe Kesler
  • With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

    Laurent Partouche
  • When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

    Alicia Levine

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can can connect as many Shopify stores as you want.

Integration with Shopify apps

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Live chat for Shopify customer service

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests. Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

Customer information from Shopify apps

Customer care with Shopify

Customer care is all about showing that your customers are important to you. And this will keep them happy.

This applies to all products, however great they may be: if a product is good but your customers feel neglected once they have purchased it, then your customers might just go for the product that is not as good but where they are cared for.

So what makes good customer care when you’re a Shopify store?

- Customer knowledge: knowing your customer’s orders, past conversations, reviews, queries to understand his needs

- Simplicity: taking care of your customer’s issues for them to make their life easy

- Efficient customer service: being there to make your customer feel supported at the right time

- Interactive customer relationship: building a privileged relationship with your customers

How do you achieve, as a Shopify store, good customer care?

This is where Gorgias comes in: making sure that your customer care meets your standards and your customers’ expectations. Our customer care helpdesk is specially designed for Shopify stores and our Shopify customers like Dealeaz and Try The World have increased productivity by 40% whilst improving customer satisfaction through quality customer care. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are dealt with automatically with personalized responses.

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you