Immediately know the status of the order
When a customer contacts you, you can display all the associated data from Shipstation: order status, ship date, etc..
You can fully customize the Shipstation information you display next to support conversations.
Respond to delivery inquiries in one click
If a customer asks you about the location of their order, you can respond in one click with a macro that contains the tracking number as a variable. You can use any variable from Shipstation, or from other apps like Shopify.