The only helpdesk to integrate with Instagram

The key to a successful Instagram page is to use it as a privileged communication channel. Our helpdesk will help you do this.

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Instant response to Instagram comments

Instagram is a core part of your communication strategy towards potential and current customers? We understand that!

Reply instantly to Instagram posts and comments from your helpdesk to improve interaction with your page visitors.

Get the full picture of your followers

Gorgias matches your Instagram followers with your customer profiles.

This way, Gorgias displays rich customer information next to your Instagram tickets: past conversations and comments, order history, reviews and more.

Automate replies to recurring customer requests

You have recurring customer requests on Instagram and on other communication channels?

Our customers have on average reduced response time by 40% thanks to our smart autoresponders: send personalized messages without even opening the ticket!

1000+ companies have switched to Gorgias

Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!

Corinne Johnson

Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward.

Ian Anderson

Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support.

Danny Taing

Now that we've switched to Gorgias, what would usually take me a minute now only takes a few seconds.

Logan Pedersen

We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort.

Deven Davis

Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help

Nicole Snow

Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched

Russell Saks

Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

Annie Zutz

90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing.

Guita Gopalan

When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

Alicia Levine

With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

Laurent Partouche

The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias.

Stephen Grear

This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

Shahil Maharaj

Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

Damian Grabarczyk

Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

Rebecca Petris

Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time.

Tinaya

Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

Jessie Frenkel

The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

Madeline Alcott

Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

Donna Chambers

Top support system with great functionality and support, features and refinements constantly being added.

Niklas Oppermann

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.

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