Gorgias - The only multichannel helpdesk integrating Instagram
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The only helpdesk to integrate with Instagram

The key to a successful Instagram page is to use it as a privileged communication channel.
Our helpdesk will help you do this.

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Gorgias helpdesk layout for Instagram comments and posts

Instant response to Instagram comments

Instagram is a core part of your communication strategy towards potential and current customers? We understand that!

Reply instantly to Instagram posts and comments from your helpdesk to improve interaction with your page visitors.

Instagram comments and posts integration for Shopify customer service

Get the full picture of your followers

Gorgias matches your Instagram followers with your customer profiles.

This way, Gorgias displays rich customer information next to your Instagram tickets: past conversations and comments, order history, reviews and more.

Helpdesk integrated with all Shopify apps

Automate replies to recurring customer requests

You have recurring customer requests on Instagram and on other communication channels?

Our customers have on average reduced response time by 40% thanks to our smart autoresponders: send personalized messages without even opening the ticket!

Customer service and Shopify app automation

1000+ companies have switched to Gorgias

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Nicole Snow
  • We recently made the switch from Zendesk to Gorgias.It's by far the best solution available for on the market.

    Phil Roireau
  • Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

    Annie Zutz
  • Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched.

    Russell Saks
  • When a customer needs me to edit their order,Gorgias allows me to do it in one click. Neat!

    Alicia Levine
  • With Gorgias, we have all our support in one app.We've reduced response time to less than 5min.

    Laurent Partouche
  • The customer service is wonderful! We have seen a huge increase in efficiency,now that we are using Gorgias.

    Stephen Grear
  • This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

    Shahil Maharaj
  • Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

    Damian Grabarczyk
  • Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

    Rebecca Petris
  • Outstanding training and support.Very intuitive program with lots of features that will save us a lot of time.

  • The helpdesk was up and running within a day, and our customer support team saw the benefits immediately. Very impressed!

    Kyle Ranson
  • Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

    Jessie Frenkel
  • The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

    Madeline Alcott
  • Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

    Donna Chambers
  • Top support system with great functionality and support, features and refinements constantly being added.

    Niklas Oppermann

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.