Stay on top of your Facebook messages
Instantly reply on Facebook Messenger to maintain quality customer interaction. No need to switch to your Facebook account.
Use powerful helpdesk features on Facebook Messenger to reply to customers: sort, tag and assign these tickets according to their topic and attributes.
Handle traffic spikes from ManyChat, ReCart & Chatfuel
Overwhelmed by tickets generated by your marketing campaigns on Messenger?
Integrate ManyChat, ReCart or Chatfuel to your Gorgias helpdesk to keep on top of your ticket flow.
Get the full picture of your Facebook customers
Gorgias pulls data from your ecommerce apps to match your Facebook visitors with your customer profiles.
Gorgias displays rich customer information next to your Facebook messages for you to provide accurate replies: order details, tracking number and more.
Advise your Facebook customers on Messenger with full knowledge of their previous orders.
Automate Facebook Messenger conversations
Reduce response time on Facebook Messenger by using our smart autoresponders: provide personal answers, 30% faster.
Gorgias uses the data from your apps to create data-rich message templates: send personalised replies on Facebook Messenger.