Gorgias - Manage customer service at scale on Facebook Messenger
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Customer service on Facebook Messenger
at scale

Manage and automate Facebook Messenger conversations from your helpdesk.
Live customer support on Messenger made simple.

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Gorgias helpdesk layout for Facebook Messenger comments and posts

Stay on top of your Facebook messages

Instantly reply on Facebook Messenger to maintain quality customer interaction. No need to switch to your Facebook account.

Use powerful helpdesk features on Facebook Messenger to reply to customers: sort, tag and assign these tickets according to their topic and attributes.

Facebook Messenger integration for Shopify customer service

Handle traffic spikes from ManyChat, ReCart & Chatfuel

Overwhelmed by tickets generated by your marketing campaigns on Messenger?

Integrate ManyChat, ReCart or Chatfuel to your Gorgias helpdesk to keep on top of your ticket flow.

ManyChat integrated with Gorgias helpdesk

Get the full picture of your Facebook customers

Gorgias pulls data from your ecommerce apps to match your Facebook visitors with your customer profiles.

Gorgias displays rich customer information next to your Facebook messages for you to provide accurate replies: order details, tracking number and more.

Advise your Facebook customers on Messenger with full knowledge of their previous orders.

Helpdesk integrated with all Shopify apps

Automate Facebook Messenger conversations

Reduce response time on Facebook Messenger by using our smart autoresponders: provide personal answers, 30% faster.

Gorgias uses the data from your apps to create data-rich message templates: send personalised replies on Facebook Messenger.

Customer service and Shopify app automation

1000+ companies have switched to Gorgias

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Nicole Snow
  • We recently made the switch from Zendesk to Gorgias.It's by far the best solution available for on the market.

    Phil Roireau
  • Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

    Annie Zutz
  • Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched.

    Russell Saks
  • When a customer needs me to edit their order,Gorgias allows me to do it in one click. Neat!

    Alicia Levine
  • With Gorgias, we have all our support in one app.We've reduced response time to less than 5min.

    Laurent Partouche
  • The customer service is wonderful! We have seen a huge increase in efficiency,now that we are using Gorgias.

    Stephen Grear
  • This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

    Shahil Maharaj
  • Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

    Damian Grabarczyk
  • Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

    Rebecca Petris
  • Outstanding training and support.Very intuitive program with lots of features that will save us a lot of time.

    Tinaya
  • The helpdesk was up and running within a day, and our customer support team saw the benefits immediately. Very impressed!

    Kyle Ranson
  • Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

    Jessie Frenkel
  • The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

    Madeline Alcott
  • Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

    Donna Chambers
  • Top support system with great functionality and support, features and refinements constantly being added.

    Niklas Oppermann

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.