Webinar series

How to scale customer support without hiring more people

Customer support is one of the biggest concerns for eCommerce stores during the shopping season. Many stores have to hire additional people to handle the increase in volume. Those that can't hire more people are stretched thin and make mistakes.

In this talk, we're going to show you another way, one that doesn't involve hiring. We'll show you how to automate your support so that you can handle any increase without needing more people.

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Once live, the recording will be available on this page.
Presenting this session

Gorgias is the all-in-one helpdesk for customer service and live chat. Combine customer support messages from every channel (email, live chat, phone, etc.) and use templates, automations, rules, and macros to cut support time and create an amazing customer experience.

How to scale customer support without hiring more people

Customer support is one of the biggest concerns for eCommerce stores during the shopping season. Many stores have to hire additional people to handle the increase in volume. Those that can't hire more people are stretched thin and make mistakes.

In this talk, we're going to show you another way, one that doesn't involve hiring. We'll show you how to automate your support so that you can handle any increase without needing more people.

October 26, 2018
8:00 pm
PT