Looking for an Intercom alternative?

Gorgias is the right choice. Discover why leading e-stores are moving out of Intercom.

Discover Gorgias

Looking for an Intercom alternative?

Gorgias is the right choice. Discover why leading e-stores are moving out of Intercom.

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from 200+ reviews
Looking for an Intercom alternative?

Try Gorgias for free.

Manage your customer support in one place

Customers contact you on multiple channels.

With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple.

Maximize your productivity

AUTO-RESPONSE TO COMMON QUESTIONS

20% of e-commerce support tickets are order status questions. Automatically respond to those with Gorgias and save time & money.

GET THE FULL CUSTOMER PICTURE

Gorgias pulls customer data from any app you're using: Shopify, Shipstation, Recharge, etc. This way, when a customer contacts support, your agents don’t need to dig for context.

TAKE ACTIONS FROM YOUR HELPDESK

Edit gift cards, award points from support conversations, and respond to customers faster.

See ALL features

Get the full customer picture

Gorgias pulls data from all your apps to display rich customer profiles next to tickets.

Edit orders, subscriptions or refund payments from your helpdesk.

Automatically respond to common questions

60% of e-commerce support requests are repetitive.

Set up automatic responses to “where is my order”, exchange questions, and more.

Convert your support team into a profit center using revenue statistics

With Gorgias, start measuring the impact of chat on sales and see how much money you team is generating from support.


Reward your agents on customer conversion and revenue generated by pre-sale tickets.

CHECK GORGIAS UPDATES
Gorgias is an always-improving app that gains new features on a monthly basis. We are agile and ship features according to our user feedback and requests.
Learn about what was just released  →

1600+ companies have switched to Gorgias

Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!

Corinne Johnson

Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward.

Ian Anderson

Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support.

Danny Taing

Now that we've switched to Gorgias, what would usually take me a minute now only takes a few seconds.

Logan Pedersen

We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort.

Deven Davis

Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help

Nicole Snow

Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched

Russell Saks

Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

Annie Zutz

90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing.

Guita Gopalan

When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!

Alicia Levine

With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.

Laurent Partouche

The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias.

Stephen Grear

This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

Shahil Maharaj

Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

Damian Grabarczyk

Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

Rebecca Petris

Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time.

Tinaya

Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

Jessie Frenkel

The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

Madeline Alcott

Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

Donna Chambers

Top support system with great functionality and support, features and refinements constantly being added.

Niklas Oppermann