April 30, 2019
The State of the Ecommerce Customer Service Industry Report
Annual survey, responses, and data anonymously collected from Gorgias customers compiled to give you benchmarks, trends, and opportunities.
April 29, 2019
Can Adding Phone Support Improve Customer Satisfaction?
A look at how an Aircall integration might be able to improve customer satisfaction while reducing costs.
April 15, 2019
Understanding Shopify Plus Pricing & Cost
Upgrading or migrated to Shopify Plus? We've listed Shopify plus pricing and features to help you understand your options.
January 30, 2019
How to Calculate the Marginal Cost of Customer Service
For Ecommerce COOs, Heads of Ecommerce, and Customer Service Managers looking to understand their support cost per ticket, order, and revenue.
January 28, 2019
3 Ways to Reduce the Load On Your Customer Support Team
How to Answer Your Customers’ Questions Before They Ask Your Support Team
December 20, 2018
3 eCommerce Customer Support Tips for Peak Season Success
The holiday shopping season can drive customer support teams mad. In this post, we share 3 tips to help your team navigate the holidays.
December 17, 2018
Customer Loyalty: Bringing The Human Touch Back To Ecommerce
75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.
December 14, 2018
3 Ways To Use Transactional Emails To Maximize LTV
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
October 13, 2018
Small engineering team as a competitive advantage
It's been over 3 years since we've started working on the Gorgias helpdesk. The engineering team started with just me (Alex) and then gradually grew.
September 19, 2018
Scale your Messenger marketing with Octane AI and Gorgias
Facebook Messenger is becoming a new marketing channel for brands. They use it as a way to build personal relationships and to drive conversion.
August 15, 2018
Integrate your Smile.io account to Gorgias!
Loyalty programs are widely used amongst e-commerce merchants to grow and maintain market share.