April 26, 2018
Automate tickets with Shopify data
If you were to launch a marketing campaign for your store, you wouldn't send the same message to the entire audience, right?
April 24, 2018
Event #1: Optimizing Brand Experience To Drive Revenue
Last thursday, we organized our first event at Gorgias. It was the perfect opportunity to celebrate our new round of funding and recent moving to a new office.
March 13, 2018
Thank you, interns!
At Gorgias we've been very fortunate to work with some amazing people who did their internship with us: Thank you all for your work!
February 27, 2018
New signatures to help with multi-brand
A growing part of our customers are managing multiple brands in Gorgias. As a result, they need to use specific signatures and macros for each brand.
February 6, 2018
Why you should manage social comments in your helpdesk
It turns out most e-commerce merchants are using two distinct tools to manage customer communication. A helpdesk + a social media management app.
December 19, 2017
How to get rid of “Where is my order” request?
Are you tired of all of the “Where is my order?” messages? Sick of copy and pasting tracking numbers to your customers over and over again?
November 29, 2017
Adding Facebook Messenger Customer Chat to your store
We’re thrilled to tell you that we’ve collaborated closely with the Messenger team for better communication.
October 27, 2017
Is your customer support ROI positive?
As soon as your sales hit $1M, you need to start hiring a customer support person, and later on, a customer support team. The thing is, support is a black box.
October 5, 2017
Announcing the ReCharge integration
Recharge is the most popular subscription app in the Shopify app store and is the preferred solution for Shopify Plus stores.
September 18, 2017
The secret to delivering personalized support at scale
At Gorgias, we’ve seen some of our users being very successful with a tactic that we'd like to share here.
July 26, 2017
Announcing the Aircall integration
One of the key advantages of using Gorgias is to provide a unified support experience to your customers across all channels, including phone support.