February 6, 2018
Why you should manage social comments in your helpdesk
It turns out most e-commerce merchants are using two distinct tools to manage customer communication. A helpdesk + a social media management app.
December 19, 2017
How to get rid of “Where is my order” request?
Are you tired of all of the “Where is my order?” messages? Sick of copy and pasting tracking numbers to your customers over and over again?
November 29, 2017
Adding Facebook Messenger Customer Chat to your store
We’re thrilled to tell you that we’ve collaborated closely with the Messenger team for better communication.
October 27, 2017
Is your customer support ROI positive?
As soon as your sales hit $1M, you need to start hiring a customer support person, and later on, a customer support team. The thing is, support is a black box.
October 5, 2017
Announcing the ReCharge integration
Recharge is the most popular subscription app in the Shopify app store and is the preferred solution for Shopify Plus stores.
September 18, 2017
The secret to delivering personalized support at scale
At Gorgias, we’ve seen some of our users being very successful with a tactic that we'd like to share here.
July 26, 2017
Announcing the Aircall integration
One of the key advantages of using Gorgias is to provide a unified support experience to your customers across all channels, including phone support.
June 8, 2017
We're joining the Shopify Plus Technology Partner Program
Today, we’re thrilled to announce we’re joining the Shopify Plus Technology partner program.
May 24, 2017
We're integrating with LoyaltyLion!
Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty app.
April 25, 2017
How to use Zapier to create tickets in Gorgias
Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account.
March 9, 2017
How to leverage customer support to increase sales?
Most customers are loyal to brands because they know what level of service they can expect.