December 17, 2018
Customer Loyalty: Bringing The Human Touch Back To Ecommerce
75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.
December 14, 2018
3 Ways To Use Transactional Emails To Maximize LTV
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
December 10, 2018
Holiday eCommerce: The 1 Thing Your Store Needs To Focus On
While most eCommerce stores focus on driving traffic and sales, there's one thing more important. In this post we explore what that is.
October 16, 2018
10 Shopify Stores With Killer Black Friday Campaigns
In this post, we break down the holiday marketing strategies of the biggest Shopify stores. Steal these ideas!
October 15, 2018
4 ways to get your support team ready for Black Friday
During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.
October 13, 2018
Small engineering team as a competitive advantage
It's been over 3 years since we've started working on the Gorgias helpdesk. The engineering team started with just me (Alex) and then gradually grew.
October 11, 2018
The Best Shopify Apps To Increase Online Sales In 2018
To sell online, there's a lot to think about - marketing, conversions, customer support, inventory, etc. In this post we look at the apps to help you with this.
September 19, 2018
Scale your Messenger marketing with Octane AI and Gorgias
Facebook Messenger is becoming a new marketing channels for brands. They use it as a way to build personal relationships with customers and to drive conversion.
August 15, 2018
Integrate your Smile.io account to Gorgias!
Loyalty programs are widely used amongst e-commerce merchants to grow and maintain market share.
August 9, 2018
Announcing the Okendo integration
Here at Gorgias, our aim is to provide the best customer support tools to our clients. Today we announce an integration with Okendo!
August 2, 2018
Announcing the ShopMessage integration
ShopMessage and Gorgias are excited to announce a seamless integration enabling you to scale Facebook Messenger uses while minimizing customer support.
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