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The CX-Driven Growth Playbook

Learn how to lift revenue by 44% by making your customers happier, based on 25 interviews and research from 10,000 DTC brands.
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CX growth

What's inside

ChapTer
1

Introduction: Why happy customers are the best fuel for growth

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ChapTer
2

Proactively send DMs to your Instagram, TikTok, and Facebook customers for a 4% lift in revenue

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ChapTer
3

Incentivize your support team to generate revenue for an estimated 1% lift in revenue

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4

Replace lost packages for free to improve customer experience at a neutral cost

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5

Celebrate key moments of your relationship with your customers and make them feel special

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6

Add an FAQ page to deflect customer support tickets and improve CX

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7

Reach out to subscription customers who might churn due to a billing problem and retain 0.5% revenue

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ChapTer
8

Proactively chat shoppers with best-selling products in their carts to reduce cart abandonment for an estimated revenue lift of 13%

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Building delightful customer interactions starts in your inbox

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