December 21, 2018
How To Scale Customer Support During Peak Season
75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.
October 15, 2018
4 ways to get your support team ready for Black Friday
During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%.
September 19, 2018
Scale your Messenger marketing with Octane AI and Gorgias
Facebook Messenger is becoming a new marketing channel for brands. They use it as a way to build personal relationships and to drive conversion.
April 26, 2018
Automate tickets with Shopify data
If you were to launch a marketing campaign for your store, you wouldn't send the same message to the entire audience, right?
February 27, 2018
New signatures to help with multi-brand
A growing part of our customers are managing multiple brands in Gorgias. As a result, they need to use specific signatures and macros for each brand.
November 29, 2017
Adding Facebook Messenger Customer Chat to your store
We’re thrilled to tell you that we’ve collaborated closely with the Messenger team for better communication.
October 27, 2017
Is your customer support ROI positive?
As soon as your sales hit $1M, you need to start hiring a customer support person, and later on, a customer support team. The thing is, support is a black box.
September 18, 2017
The secret to delivering personalized support at scale
At Gorgias, we’ve seen some of our users being very successful with a tactic that we'd like to share here.
July 26, 2017
Announcing the Aircall integration
One of the key advantages of using Gorgias is to provide a unified support experience to your customers across all channels, including phone support.
June 8, 2017
We're joining the Shopify Plus Technology Partner Program
Today, we’re thrilled to announce we’re joining the Shopify Plus Technology partner program.
May 24, 2017
We're integrating with LoyaltyLion!
Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty app.
April 25, 2017
How to use Zapier to create tickets in Gorgias
Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account.
March 9, 2017
How to leverage customer support to increase sales?
Most customers are loyal to brands because they know what level of service they can expect.
November 22, 2016
New in Gorgias: Customize sidebar, rules and more.
To offer excellent support, you need information about your customers. Now you can completely customize your sidebar.
October 18, 2016
Shopify integration: Zendesk vs Gorgias
If you’re an ecommerce company using Shopify, you’re probably constantly looking up order information there to respond to customers.
October 12, 2016
Celery + Gorgias
Celery just released their API on Github, currently in beta. Here are some of the cool stuff you can do with it in Gorgias.
October 4, 2016
How to integrate your admin with your helpdesk
If you’ve be doing customer support, you know it sucks to copy paste things between your helpdesk and your admin system.
August 12, 2016
5 tips to find your next job in support
When you start thinking about your job search, it’s usually hard to know where to look first. Starting point is to identity your current duties and passion.
July 7, 2016
How to do meetings with a 24 hour distributed team?
When you have a distributed team, it can be pretty tricky to hold meetings and make decisions.
June 21, 2016
How to onboard new hires?
Every week, we have great conversations about support and related topics - things like how to deal with your boss, motivate your team, or onboard new hires.
April 11, 2016
How does your salary compare to other support folks?
We used the results from the 2016 Support Driven Compensation survey to assess the average salary in customer support.
March 18, 2016
The future of customer support
Customer support is changing. It was originally considered as a cost center. Today, most web companies view support as a way to engage and retain their users.
March 7, 2016
The top reasons why customers ask for help
When your support team starts getting more than 1000 requests a month, you may want to have a better of most ask issues.
February 12, 2016
New navigation & template sharing in the Extension
We've released a new version of the Chrome Extension, with sharing features and a new navigation bar. We hope you'll love it!
February 11, 2016
We've raised a Seed Round!
Today, we’re thrilled to announce that we’ve raised a $1.5 million Seed round led by Charles River Ventures and Amplify Partners.
November 4, 2015
5 ways people use Gorgias
Many of you have asked us about the different ways you can use Gorgias, so we decided to interview dozens of our users!
April 1, 2015
How to turn Gmail into a Helpdesk?
If you’re a startup, you’ve probably already asked yourself this at least once: should we move to a real Helpdesk now?
March 23, 2015
How to get early adopters on Product Hunt?
Product Hunt is a community of tech people interested in new products. Therefore, it's a awesome way to test your product when you're a startup.
March 16, 2015
Introducing the Gorgias icon to insert templates
Did you know that you can search & insert your templates directly from a text field? It's pretty convenient, especially if you don't remember shortcuts.