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Increase your customer support team’s productivity with our Shopify support platform

Maintain good customer support whilst increasing your efficiency by using our multi-channel support platform integrated to your Shopify back office.

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Example of Shopify customer service platform

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can connect as many Shopify stores as you want.

Integration with Shopify apps

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Live chat for Shopify customer service

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests. Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

Customer information from Shopify apps

Customer support platform with Shopify


Customer support for Shopify stores is all about showing your customers that your are there for them when they need it. And this will keep them happy.

This applies to all products, however great they may be: if a product is good but your customers are not supported once they start using it, then your customers might just go for the product that is not as good but where they can easily interact with a support team.


So what are the criteria for a good Shopify support platform?

- Speed and accuracy: be there at the right time with the right solutions

- Straightforwardness: make your customers want to turn to you for help

- Customer knowledge: knowing your customers' orders, past conversations, reviews, queries to understand their needs

- Interactive customer relationship: build a privileged relationship with your customers


How do you build, as a Shopify store, a good support platform?

This is where Gorgias comes in: making sure that your customer support meets your standards and your customer’s expectations. Our specially designed Shopify support platform has helped Shopify users like Dealeaz and Try The World to increase productivity by 40% whilst improving customer satisfaction through quality support services. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are dealt with automatically with personalized responses.

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