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Great customer service for
Shopify stores

Improve your customer service with our multi-channel helpdesk integrated to your Shopify back office

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Example of Shopify customer service platform

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can connect as many Shopify stores as you want.

Integration with Shopify apps

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Live chat for Shopify customer service

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests. Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

Customer information from Shopify apps

Customer service with Shopify


Good customer service for Shopify stores is all about showing that your customers’ issues can easily be resolved. And this will keep them happy.

This applies to all products, however great they may be: if a product is good but customer service is a hassle then your customer might just go for the product that is not as good but where questions get answered and issues resolved.


So what makes good customer service when you’re a Shopify store?

- Speed and accuracy: helping your customers when and where they need it

- Simplicity: making your customers' lives easy

- Customer knowledge: knowing your customers' orders, past conversations, reviews, queries to understand their needs

- Interactive customer relationship: customer service is a unique opportunity to build customer loyalty


How do you create, as a Shopify store, good customer service?

This is where Gorgias comes in: making sure that your customer service is as good as your product. Our customer service platform is specially designed for Shopify stores and our Shopify customers like Dealeaz and Try The World have increased productivity by 40% whilst improving customer satisfaction through quality customer service. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are replied to automatically.

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you