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Managing customer order status effectively from a helpdesk

Offer automatic order status tracking, order history information, and delivery status updates to your online store’s customers to improve customer experience.

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Example of Shopify customer service platform

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can connect as many Shopify stores as you want.

Integration with Shopify apps

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Live chat for Shopify customer service

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests. Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

Customer information from Shopify apps

Keep your customers in the know with customer
order status tracking


When a customer places an order in your online store, they immediately begin asking themselves, “where is my order?”. While they may not contact you through live chat immediately, they will be eagerly awaiting shipping information and shipping tracking, because nobody likes to wait for Shopify shipping.


Unfortunately for you, many of the customer requests you receive on a regular basis (about 30%!) will be about the status of orders, an order tracking request, and other Shopify order status questions. These questions can often be answered by checking the order history or the delivery status through your site, but are instead directed towards you. This makes providing support more time-intensive, clogging your Shopify support channels.


Gorgias is a helpdesk app that makes it easy for customers to track Shopify orders and their order tracking number without human intervention. It automatically receives and filters order tracking requests, providing the customer with their Shopify order status from Shipstation, Shipping Easy, and any other order tracking app for your Shopify store. This way, when they ask “where is my order?” they will find their shipping information and shipping tracking number instantly. No more contacting your Shopify support live chat, or clogging your email inbox.


A great customer experience is all about the service you provide them. By taking advantage of a help desk app, you can speed up response time, improve efficiency, and provide a greater service to your customers.


Simply put: Gorgias helps you to work smarter, not harder to provide incredible Shopify customer service in Shopify.

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Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you