Gorgias is a helpdesk which helps you communicate with your customers across all channels. It provides rich context on who they are, so your team can provide great customer support.
When a customer contacts you, you're probably switching to another app to check their
profile.
With Gorgias, you immediately know who you're responding to.
Your customers are everywhere. They shouldn’t adapt to your company’s communications
channels, you should adapt to them.
With Gorgias, you can easily connect all your communication channels, and respond to
your customers through email, chat, Facebook Messenger & more.
When you respond to a customer, you frequently need to perform actions in other apps.
You can perform actions in Gorgias itself, like editing an order in Shopify, or
refunding a
payment on Stripe.
Possibilities are endless: you can add all the custom actions you need.
Your customers' requests are different. You may want to prioritize new customers, or
certain
type of issues.
You can build rules using variables from 3rd party apps, like the order count of a
customer.
With Gorgias, we have all our support in one app. We've reduced response time to less than 5min.
My agents love having all customer info readily available. It definitely streamlines the process! Read case study
When a customer needs me to edit their order, Gorgias allows me to do it in one click. Neat!
