Flawless
customer service for Shopify stores

Gorgias is a customer support helpdesk
specially designed for Shopify stores

Gorgias on Shopify app store from 142 Shopify reviews
Gorgias helpdesk layout for Shopify stores

Manage your customer support in one place

Customers contact you on multiple channels.

With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple.

Multichannel communication for Shopify customer service

Get the full customer picture

Gorgias pulls data from all your apps to display rich customer profiles next to tickets.

Edit orders, subscriptions or refund payments from your helpdesk.

Instant chat and Shopify order tracking

Automatically respond to common questions

60% of e-commerce support requests are repetitive.

Set up automatic responses to “where is my order”, exchange questions, and more.

Customer service and Shopify app automation


Integrate and manage
20+ Shopify apps
with your helpdesk

Shopify
Display Shopify orders next to support conversations, and edit them in one click.
Recharge
Show subscription information. Cancel & re-activate subscriptions.
Shipstation
Display shipping information & tracking urls next to tickets.
Slack
Post notifications on Slack when tickets are created or updated.
LoyaltyLion
See loyalty points next to tickets. Award points with macros.
Aircall
Provide phone support & create tickets when customers call you.

1000+ companies have switched to Gorgias

  • Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help.

    Nicole Snow
  • We recently made the switch from Zendesk to Gorgias.It's by far the best solution available for on the market.

    Phil Roireau
  • Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs.

    Annie Zutz
  • Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched.

    Russell Saks
  • When a customer needs me to edit their order,Gorgias allows me to do it in one click. Neat!

    Alicia Levine
  • With Gorgias, we have all our support in one app.We've reduced response time to less than 5min.

    Laurent Partouche
  • The customer service is wonderful! We have seen a huge increase in efficiency,now that we are using Gorgias.

    Stephen Grear
  • This app is incredible, it cut my workload by 70% and makes our customer service much more efficient.

    Shahil Maharaj
  • Gorgias has a fantastic integration with Shopify and has improved our customer service experience.

    Damian Grabarczyk
  • Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool.

    Rebecca Petris
  • Outstanding training and support.Very intuitive program with lots of features that will save us a lot of time.

    Tinaya
  • The helpdesk was up and running within a day, and our customer support team saw the benefits immediately. Very impressed!

    Kyle Ranson
  • Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything.

    Jessie Frenkel
  • The macros dramatically reduce response times and you can set up rules to do almost anything you can think of.

    Madeline Alcott
  • Gorgias integrates a surprising amount of information while still leaving it clear to view quickly.

    Donna Chambers
  • Top support system with great functionality and support, features and refinements constantly being added.

    Niklas Oppermann

Start using Gorgias now

Create your helpdesk in minutes. Our team is here to help and would be happy to chat with you.